Shipping policy

Last Updated: October 2, 2026

Fuzozo currently ships only to addresses in the United States. Orders are primarily fulfilled from our U.S. West Coast warehouse.

Order Processing Time

In-stock products: Orders ship within 1–3 business days after payment confirmation.

Pre-order products: Shipping follows the timing stated on the product page at the time of purchase. The 1–3 business day timeframe does not apply to pre-orders.

Please note:

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, holidays, or promotional periods, processing times may be slightly longer. If we learn that we cannot ship an order within a stated shipment timeframe, we will, where required by applicable law, promptly notify you, provide a revised shipment date, and offer you the option to consent to the delay or cancel the unshipped portion of the order for a prompt refund.

  • You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Destinations

Delivery is currently available only to U.S. addresses. Product 4G coverage in other countries does not mean that we ship to those countries.

Shipping Costs

Orders of $99 or more qualify for free standard shipping. Other available shipping methods and applicable charges are displayed at checkout before payment.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to become available after shipment.

You can track your order through the tracking link provided in your shipping confirmation email.

If your tracking information has not updated for an extended period, please contact us:

Email: support@fuzozo.net

Address Changes

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check:

  • Full name;

  • Shipping address;

  • Apartment/unit number;

  • Postal code; and

  • Contact information.

If you notice an error after placing your order, please contact us immediately:

Email: support@fuzozo.net

We will do our best to assist you. However, once an order has entered processing or has been shipped, we may not be able to modify the shipping information.

Lost, Delayed, or Damaged Packages

If your package is delayed, please first check your tracking information and contact the shipping carrier if necessary.

If your package is confirmed lost during transit, please contact Fuzozo. We will work with the carrier to investigate and provide an appropriate solution.

If your package arrives damaged, please contact us within 7 days of delivery with photos or videos of the issue.

Delivered but Missing Packages

A carrier's "Delivered" status is evidence of delivery but is not conclusive where applicable law requires otherwise.

To the extent permitted by law, Fuzozo is not responsible for packages that are:

  • Marked as delivered but stolen after confirmed delivery, except where applicable law requires otherwise;

  • Lost due to incorrect shipping information provided by the customer; or

  • Unable to be received due to customer absence.

If this happens, we recommend contacting your local carrier or delivery service provider for further assistance.

We will also reasonably investigate timely reports of non-delivery and provide any remedy required by applicable law.

Failed Delivery & Returned Packages

If a package cannot be delivered due to:

  • Incorrect address provided by the customer;

  • Customer refusal of delivery;

  • Failure to collect the package; or

  • Customer unavailability,

additional shipping costs may apply for reshipment.

Refund requests for returned packages will be reviewed individually.

Order Cancellations and Changes

You may cancel your order before it enters the fulfillment process. Please contact support@fuzozo.net with your order number as soon as possible. Eligible cancellations will receive a full refund to the original payment method.

Once an order has entered fulfillment, including preparation for shipment, or has shipped, it can no longer be cancelled. Eligible products may be returned after delivery under our Return & Refund Policy.

For changes to an order, please contact us before fulfillment begins. We will confirm whether the requested change can be made.

If Fuzozo is unable to provide the product due to circumstances attributable to us, we may cancel the order and will provide a full refund of the amount paid for the affected product or order. Nothing in this section limits any cancellation or refund rights that cannot be waived under applicable law.

Contact Us

If you have any questions regarding shipping or your order, please contact our Customer Support team:

Fuzozo Customer Support
Email: support@fuzozo.net

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT)