Refund policy

Last Updated: October 2, 2026

At Fuzozo, we want you to be satisfied with your purchase. If you need to return an item or experience an issue with your order, please review the policy below and contact our Customer Support team for assistance.

1. Returns for Change of Mind

Eligible Products — Within 30 Days of Delivery

For products eligible for change-of-mind returns, including Fuzozo devices, accessories, and merchandise, you may request a return within 30 days after receiving the product. Product-specific return eligibility is stated on the relevant product page.

To be eligible for a return, the product must:

Be unopened, unused, and undamaged;
Be in the same condition as when received;
Include all original packaging, accessories, labels, and other included items, where applicable;
Be in a condition suitable for resale; and
Be accompanied by proof of purchase, such as your order confirmation or receipt.

Products that do not meet these requirements may not be accepted for a change-of-mind return.

Return Shipping Costs

For returns made due to a change of mind or other reasons attributable to the customer, return shipping costs are the responsibility of the customer.

The return periods above refer to the period during which you must submit your return request. They do not guarantee that the return inspection or refund will be completed within the same period.

2. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, incorrectly shipped, or otherwise does not conform to your order, please contact Fuzozo Customer Support within 7 days after receiving the product to facilitate prompt review and resolution.

This reporting period does not limit any warranty, statutory consumer right, or other right that cannot be waived under applicable law.

To help us review your request, please provide:

Your order number;
A description of the issue; and
Clear photos or videos showing the condition or problem.

We may request additional information where reasonably necessary to verify the condition of the product.

If your request is approved, Fuzozo may, depending on the circumstances:

Replace the defective or incorrect item with a conforming item;
Arrange a replacement shipment;
Issue a refund if a replacement cannot be provided; or
Provide another appropriate solution based on the circumstances.

For approved returns or replacements resulting from a damaged, defective, or incorrectly shipped product, Fuzozo will cover the necessary return and replacement shipping costs.

The unopened and unused requirements applicable to change-of-mind returns do not apply to claims involving damaged, defective, or incorrectly shipped products.

3. How to Request a Return or Replacement

Before returning any product, please contact Fuzozo Customer Support:

Email: support@fuzozo.net

Please include:

Your order number;
The product you wish to return or replace;
The reason for your request; and
Photos or videos if the product is damaged, defective, or incorrect.

If your request is approved, we will provide you with the applicable return address and return instructions.

Please do not send your product back before receiving return authorization from Fuzozo.

Products returned without prior authorization may not be accepted.

4. Refunds

Change-of-Mind Returns

For an approved change-of-mind return, we will inspect the returned product after receiving it.

Once we confirm that the product is unopened, unused, and in a condition suitable for resale, we will generally process the refund within 7 business days.

Damaged, Defective, or Incorrect Items

Where a refund is required for a damaged, defective, incorrectly shipped, or otherwise non-conforming product, we will generally process the refund within 7 business days after receiving the returned product and confirming its condition.

Refund Method

Refunds will generally be issued to the original payment method used for the order.

After we process your refund, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, PayPal, or other payment service provider.

5. Order Cancellations and Changes

You may cancel your order before it enters the fulfillment process. Please contact support@fuzozo.net with your order number as soon as possible. Eligible cancellations will receive a full refund to the original payment method.

Once an order has entered fulfillment, including preparation for shipment, or has shipped, it can no longer be cancelled. Eligible products may be returned after delivery under our Return & Refund Policy.

For changes to an order, please contact us before fulfillment begins. We will confirm whether the requested change can be made.

If Fuzozo is unable to provide the product due to circumstances attributable to us, we may cancel the order and will provide a full refund of the amount paid for the affected product or order. Nothing in this section limits any cancellation or refund rights that cannot be waived under applicable law.

6. Exchanges

For damaged, defective, or incorrectly shipped products, Fuzozo may provide a replacement where appropriate and where a replacement product is available.

For change-of-mind requests, we do not currently offer direct exchanges.

If you would like a different product, model, color, or other option, please:

Request a return for the original product;
Complete the applicable return process; and
Place a new order for the desired product.

7. Contact Us

If you have any questions about a return, refund, replacement, cancellation, or your order, please contact:

Fuzozo Customer Support
Email: support@fuzozo.net