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Legal notice
1. Scope of Agreement
1.1
These Terms constitute an agreement between the user and ROBOPOET TECHNOLOGY HONGKONG LIMITED, the operator of the products or services of “Fuzozo” (hereinafter referred to as “Fuzozo” or “Robopoet”, “we”, “us”, “our” or “the Company”), in relation to the user’s use of the products or services.
“User” means any individual or organization that registers for, logs in to, or uses this product.
1.2
The Services refer to the services provided by us to users under this Agreement, including conversations, topic-based Q&As and other services.
1.3
To the extent not in conflict with this Agreement, users shall comply with other relevant provisions concerning product use and privacy under the agreements and rules of the applicable app store terms and product rules for the channel through which you downloaded or accessed Fuzozo, including Apple App Store / Google Play terms where applicable.
1.4
In order to better provide services to you, please carefully read and fully understand this Agreement before using the “Fuzozo” Software and related services, in particular the clauses concerning exemption or limitation of liability, rights licensing and information use, consent to activate and use special individual services, governing law and dispute resolution, and other clauses.
Important contents, including clauses on exemption or limitation of liability, will be brought to your attention in bold, and you should pay particular attention to them.
1.5
If you are under the age of 18 (or the legal age of adulthood applicable in your state of residence), please do not use the “Fuzozo” Software and related services.
1.6
If you do not agree to this Agreement, “Fuzozo” will be unable to provide you with complete products and services, and you may also choose to stop using them.
If you voluntarily choose to agree to or use the “Fuzozo” Software and related services, you will be deemed to have fully understood this Agreement and agreed, as a party to this Agreement, to be bound by this Agreement and other agreements and rules related to the “Fuzozo” Software and related services (including but not limited to the Fuzozo Privacy Policy, etc.).
1.7
If you have any questions, comments or suggestions regarding the contents of this Agreement, you may contact “Fuzozo” by sending an email to support@fuzozo.net.
2. Account and Service Content
2.1
Before using the Services, users are required to register and authenticate with their mobile phone number in advance in order to obtain a “Fuzozo” account.
You understand and undertake that the account set up by you shall not violate applicable laws, platform rules, and Fuzozo policies, and that your account name and other registration information and personal information shall not contain any illegal or harmful information.
2.2
The specific functions of this product shall be provided by “Fuzozo” according to actual circumstances, including but not limited to virtual AI agent connection, conversations, achievement acquisition, customer service and other functions.
2.3
“Fuzozo” is committed to protecting your personal privacy in accordance with applicable privacy and data protection laws.
For details regarding personal information, personalized recommendations and other matters, please refer to the Privacy Policy.
2.4
“Fuzozo” grants you a personal, revocable, non-transferable, non-exclusive and non-commercial right to lawfully use the “Fuzozo” Software and related services.
All other rights not expressly authorized under this Agreement shall remain reserved by “Fuzozo”.
Before exercising such rights, you shall separately obtain the written permission of “Fuzozo”; and the failure of “Fuzozo” to exercise any of the foregoing rights shall not constitute a waiver of such rights.
3. Terms of Service
3.1
Any content transmitted or published by users in or through the Services does not reflect or represent, and shall not be deemed to reflect or represent, our views, positions or policies, and we assume no liability in this regard.
3.2
Users shall not use false identity information when registering for this product.
Users shall properly keep their account information and passwords secure, and any losses caused by a user’s disclosure of such information shall be borne by the user.
If a user discovers that another person has impersonated, misappropriated or stolen his/her account or password, or that there is any other unauthorized use of his/her account, the user shall immediately notify us by effective means.
The user understands and agrees that we have the right to take corresponding actions or measures based on the user’s notice or request, or based on our own judgment, including but not limited to freezing the account and restricting account functions, and we shall not be liable for any losses caused by such actions, except as expressly provided by law.
3.3
Users shall not use the “Fuzozo” account or the Services to engage in any of the following acts:
(a) Violating applicable law or misusing the Services, including using the Services to create, upload, transmit, solicit, or facilitate content or conduct that is unlawful, fraudulent, hateful, harassing, threatening, exploitative of minors, sexually explicit where prohibited, violent, self-harm related, infringing, privacy-invasive, security-abusive, intended to bypass or manipulate AI safety controls, or otherwise prohibited by applicable law or the rules of the relevant distribution channel.
(b) Engaging in unfriendly or hostile communications, including:
- Personally attacking or insulting others;
- Making statements involving curses, discrimination, disregard for human dignity or similar content against groups based on nationality, region, gender, gender identity, sexual orientation, race, disease, religion, disability or other characteristics;
- Cursing, intimidating or threatening others;
- Belittling or showing disrespect toward other users’ personal morality, viewpoints, positions, qualities, abilities or other aspects;
- Satirizing other users or expressing criticism in a sarcastic or passive-aggressive manner;
- Directly making derogatory comments on content created by other users;
- Using vulgar language toward other users and causing offense; or
- Making prejudicial statements against groups based on nationality, region, gender, gender identity, sexual orientation, race, disease, religion, disability or other characteristics.
(c) Publishing malicious remarks, including:
- Publishing meaningless garbled characters, numbers or other content that is difficult to understand and affects the reading experience; or
- Engaging in malicious circumvention, including but not limited to using variants, homophones or other methods to evade product or service detection and upload statements that violate items (a) and (b) above.
(d) Other acts that violate laws and regulations, infringe upon the lawful rights and interests of other users, interfere with the normal operation of the products or services, or are not expressly authorized by “Fuzozo”.
3.4
Users are responsible for properly maintaining the security of their registered account information and account passwords.
If account theft or password loss occurs due to improper safekeeping by the user, the user shall bear the responsibility.
Users shall assume legal liability for acts conducted under their registered accounts and passwords.
Users agree not to use the account or password of any other user under any circumstances.
If a user suspects that another person is using his/her account or password, the user agrees to immediately notify “Fuzozo”.
3.5
Without the written permission of “Fuzozo”, no person may, by himself/herself or by authorizing, permitting or assisting others, copy, collect, edit, develop or otherwise use in any form the information content of the “Fuzozo” Software and related services (including but not limited to images, text, electronic information, etc.), or interfere with the normal business operations of “Fuzozo”.
3.6
When you need to terminate your use of the “Fuzozo” account services, you may apply to cancel your “Fuzozo” account if the following conditions are met:
(a) You may only apply to cancel your own account, and shall complete the cancellation in accordance with the procedures of “Fuzozo”.
(b) You shall remain liable for your acts conducted before the cancellation of your account and during your use of the “Fuzozo” services. After successful cancellation, account records, functions and other items cannot be restored or provided.
If you need to cancel your “Fuzozo” account, please open the client and proceed to Settings → Account Cancellation, and complete the cancellation as prompted.
3.7. Special Rules on AI Interaction
- You shall not use technical means (such as prompt attacks or jailbreak prompts) to induce AI to generate content that violates laws and regulations or public morality.
- You shall not reverse engineer, disassemble, decompile, or attempt to discover the source code of the Software.
4. Intellectual Property Statement
4.1
The intellectual property rights (including but not limited to copyrights, trademark rights, patent rights and other intellectual property rights) in the content provided by “Fuzozo” in the “Fuzozo” Software and related services (including but not limited to software, technologies, programs, code, user interfaces, webpages, text, pictures, images, audio, video, charts, layout designs, trademarks, electronic documents, etc.) are owned by “Fuzozo”.
Without the company’s permission, no person may use without authorization (including but not limited to monitoring, copying, disseminating, displaying, mirroring, uploading or downloading by means of any robot, “spider” or other program or device) any content in the “Fuzozo” Software and related services.
4.2
You understand and undertake that, in order to promote the development of artificial intelligence technology, except for content relating to your personal information, all content that you publish or upload when using the “Fuzozo” Software and related services (including but not limited to text, pictures, videos, audio and other forms of content, as well as all components contained therein, such as music, sounds, lines and visual designs) shall be original content created by you or content for which you have obtained lawful authorization (including the right to sublicense), and the intellectual property rights therein shall belong to you or a lawful third-party.
Such content shall not infringe upon any person’s lawful rights and interests, including intellectual property rights, rights of reputation, rights of name, privacy rights, trade secrets or other rights and interests; otherwise, you shall bear the infringement risks and liabilities arising therefrom, and shall be responsible for handling and resolving the relevant disputes, and you shall indemnify “Fuzozo” for all direct and indirect losses suffered thereby (including but not limited to economic losses, goodwill losses, enforcement expenses, attorneys’ fees and other losses).
Meanwhile, with respect to the content that you publish or upload, except for content relating to your personal information, you grant “Fuzozo”, free of charge and without the need to identify you personally, reasonable rights and interests to the maximum extent permitted by law, allowing us to use your content to provide services to you, improve and enhance our services, subject to the Fuzozo Privacy Policy, your privacy choices, and any additional consent required for model training or similar uses.
In addition, based on the characteristics of certain functions, the content that you publish through the “Fuzozo” Software and related services (including but not limited to sounds, audio or conversations, virtual AI agents and other content contained therein) may be used by other users when they create and publish relevant content using the “Fuzozo” Software.
If you are unwilling to grant the foregoing authorization to us, please do not use our services.
4.3
In order to protect your personal information to the fullest extent possible, we will not require you to grant us authorization with respect to content relating to your personal information, nor will we require you to authorize us to use such content for other purposes.
We will use reasonable safeguards designed to protect data security and personal information security, but you should avoid entering unnecessary sensitive information into AI conversations or public features unless the relevant feature clearly requests it and you are comfortable doing so.
4.4
“Fuzozo” provides technical support for the development and operation of ROBOPOET TECHNOLOGY HONGKONG LIMITED, and enjoys all rights, to the extent permitted by laws and regulations, in and to all data, information and other materials generated during the development and operation of the “Fuzozo” Software and related services.
5. Legal Liability
5.1
Users shall comply with the provisions on “legal liability” under the store agreements, unless such provisions conflict with this Agreement.
5.2
If we discover, or receive reports or complaints from others, that a user has violated this Agreement, “Fuzozo” has the right, at any time and without prior notice, to review and delete the relevant content, including but not limited to user profiles and chat records, and, depending on the severity of the violation, impose penalties on the violating account, including but not limited to warnings, account bans, device bans and function bans, and notify the user of the handling result.
5.3
“Fuzozo” may, based on reasonable judgment and subject to applicable law, take appropriate action for conduct that violates applicable law, this Agreement, platform rules, or service-safety requirements.
These actions may include warnings, refusal to publish, cessation of transmission, deletion of content or comments, restriction of account functions, suspension or termination of services, account closure, preservation of relevant records, cooperation with lawful requests from competent authorities, and other lawful measures.
Nothing in this section limits rights or remedies that cannot be waived under applicable law.
5.4
To the extent permitted by applicable law, users are responsible for claims, losses, damages, liabilities, reasonable costs, and expenses, including reasonable attorneys’ fees where recoverable, that arise from their violation of applicable law, infringement of third-party rights, misuse of the Services, or material breach of this Agreement.
This responsibility applies only to the extent caused by the user’s conduct and does not limit any defenses, statutory rights, or non-waivable protections available to the user.
6. Advertising Information and Promotions
6.1
Where permitted by applicable law and your choices, we may send relevant information through announcements, emails, SMS messages, account notifications, communication tools registered by users in their accounts and other means, as well as promotional or other commercial information concerning goods or services of third-party with whom we have cooperative relationships, with a frequency of no more than twice per day.
You may unsubscribe from marketing-related communications at any time by following the instructions provided in each type of communication.
6.2
If you do not wish to receive push notification services, you have the right to disable such services through the notification management settings of your mobile phone system.
6.3
Unless otherwise provided by laws and regulations, we may provide links to other internet websites, sites or resources in the Services.
We do not warrant or assume responsibility for any content, advertisements, products or other materials existing on or originating from such websites, sites or resources, but you are welcome to report relevant illegal circumstances to us.
If the content contained in such links or the content of links provided by search engines infringes upon users’ rights, we declare that we are not related to such content and shall not assume liability except as expressly provided by law.
If you are unable to understand the above circumstances and release “Fuzozo” from the relevant liability, please do not register for or use the relevant services provided by “Fuzozo”.
Your use of third-party websites, sites or resources may be subject to their own terms and privacy notices.
7. AI-Generated Content and Disclaimer
7.1. Algorithmic Limitations
You understand and agree that the conversations in the Services are automatically generated by artificial intelligence algorithmic models.
- AI-generated outputs do not represent our official position or views.
- Due to limitations in the current level of technological development, we cannot guarantee the complete accuracy, completeness or objectivity of AI-generated content. AI may generate incorrect content, fabricate facts or produce meaningless responses, and you should exercise your own judgment.
7.2. Health and Emergency Disclaimer
Although “Fuzozo” provides emotional companionship functions, it is not a medical, mental-health, crisis, or emergency service and cannot replace professional psychological counseling, medical advice, diagnosis, or treatment.
Do not rely on the Services in an emergency.
If you or another person may be in immediate danger or at risk of self-harm or harm to others, call 911 or 988 in the United States, or contact the applicable local emergency services or a qualified professional immediately.
7.3
You understand and agree that, for the needs of overall service operation and platform operation security, “Fuzozo” has the right, depending on specific circumstances, to determine the settings and scope of the services/functions, and to modify, interrupt, suspend or terminate the “Fuzozo” Software and related services.
7.4
You understand and agree that the conversations, private messages and other services provided to you by “Fuzozo” through virtual AI agents automatically generated by the system are generated based on existing algorithms and other technical means, and “Fuzozo” will use its best efforts to provide services to you.
However, due to the inherent limitations of technical means and the fact that the Software and services may be affected or interfered with by multiple factors (force majeure, government actions, epidemic prevention and control, laws and regulations, technical risks, defects in third-party services, etc.), “Fuzozo” will continue to improve and explore optimization solutions, but does not warrant or guarantee (including but not limited to):
(a) Any express or implied warranties (fitness for purpose, title, non-infringement and any other possibilities to the extent permitted by laws and regulations);
(b) That the Software and related services will be suitable for your use requirements or needs, or will completely avoid causing you discomfort or other harmful elements;
(c) That the Software and related services will be free from any interference, interruption or errors, will be timely, secure, reliable and meet or conform to your expectations, or will be available at any time or place of your choice;
(d) That any errors or defects will be corrected;
(e) That the feedback or statements of the Software and related services will fully satisfy your moral values, religious beliefs or other expectations.
“Fuzozo” again reminds you that, due to the objective limitations of technology, the Software, services and other offerings of “Fuzozo” may inevitably contain statements or related feedback that offend you, and “Fuzozo” has no subjective intent to infringe upon your rights.
If you are unable to understand all of the foregoing circumstances and release “Fuzozo” from the relevant liability, and if you are unwilling to bear the corresponding risks arising from your use of the “Fuzozo” Software and related services, please do not register for or use the relevant services provided by “Fuzozo”.
7.5
The right obtained by “Fuzozo” under this Agreement to handle illegal or non-compliant content shall not constitute an obligation or commitment of “Fuzozo”, and “Fuzozo” cannot guarantee that it will discover illegal acts in a timely manner or take corresponding measures.
7.6
To the fullest extent permitted by applicable law, under no circumstances shall “Fuzozo” be liable for any indirect, consequential, punitive, incidental, special or penal damages, including loss of profits suffered by you as a result of your use of the “Fuzozo” Software and related services.
Unless otherwise expressly provided by laws and regulations, the total liability of “Fuzozo” to you, regardless of the cause or form of action, shall at all times not exceed the fees paid by you to “Fuzozo” during your use of the “Fuzozo” Software and related services (if any).
7.7
This Agreement is intended to support compliance with applicable law, service-safety requirements, platform rules, and the protection of lawful rights and interests.
“Fuzozo” will use reasonable efforts within its capabilities to make service-safety and enforcement judgments, but those judgments may differ from the determinations of courts, regulators, law-enforcement authorities, platforms, or other competent authorities.
Nothing in this section requires users to waive rights or remedies that cannot be waived under applicable law.
7.8
FUZOZO MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
8. Minor Users Terms
8.1
You represent and warrant that you are of legal age to form a binding contract.
If you are a minor under the age of 18 (or the legal age of adulthood applicable in your state of residence), please do not use the related software and services of “Fuzozo”.
8.2
If a parent or guardian believes that a child or minor has used Fuzozo or provided information through the Services, please contact us through the contact channel so that we can review and respond in accordance with applicable law.
9. Contact Information
9.1
If you have any questions, comments, or suggestions regarding Fuzozo, our products, services, orders, or this Agreement, you may contact us using the information below:
Company Name:
ROBOPOET TECHNOLOGY HONGKONG LIMITED
Brand Name:
Fuzozo
Registered Office Address:
FLAT/RM 3F BLK B 1/F
PROFICIENT INDUSTRIAL CENTRE
6 WANG KWUN ROAD
KOWLOON BAY, HONG KONG
Email:
support@fuzozo.net
9.2
For order-related or after-sales inquiries, please provide your order number and the email address associated with your order, where applicable, so that we can assist you more efficiently.
10. Miscellaneous
10.1
The user understands and confirms that “Fuzozo” needs to inspect, repair or maintain the “Fuzozo” platform or related equipment on a regular or irregular basis.
If the services are interrupted within a reasonable period due to such circumstances, “Fuzozo” shall not be liable therefor, but will make an announcement in advance.
10.2
Except where applicable law provides otherwise, any dispute arising out of or relating to this Agreement shall be submitted to the competent courts of the Hong Kong Special Administrative Region.
Nothing in this Agreement prevents a consumer from bringing an individual claim in a court of competent jurisdiction where applicable law grants that right.
10.3
This Agreement shall be governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.
Mandatory consumer-protection laws applicable in your place of residence remain unaffected to the extent they cannot be waived by agreement.
10.4
The headings in this Agreement are provided for ease of reading only and shall not affect the meaning or interpretation of any provision of this Agreement.
10.5
You and “Fuzozo” are independent parties.
Under no circumstances shall this Agreement constitute any form of express or implied warranty or condition by “Fuzozo” to you, nor shall any agency, partnership, joint venture or employment relationship be established between the parties.
10.6
In order to provide you with better services, or due to changes in national laws and regulations, policies, technical conditions, product functions or other needs, “Fuzozo” may amend this Agreement from time to time, and the amended contents shall form an integral part of this Agreement.
After this Agreement is updated, “Fuzozo” will release the updated version on “Fuzozo”, and will remind you of the updated contents by announcement or other appropriate means before the updated terms become effective, so that you may timely understand the latest version of this Agreement.
You may also view the latest version of the terms of this Agreement on the homepage of the website or on the software settings page.
If you continue to use the “Fuzozo” Software and related services, you will be deemed to have agreed to accept the amended contents of this Agreement.
If you have any objection to the amended contents of this Agreement, please immediately stop logging in to or using the “Fuzozo” Software and related services.
If you continue to log in to or use the “Fuzozo” Software and related services, you will be deemed to have acknowledged and accepted the amended contents of this Agreement.