Shipping Policy

Last Updated: July 27, 2026

At Fuzozo, we are committed to providing a reliable and efficient shipping experience for customers worldwide. To ensure faster delivery, orders may be fulfilled from different locations depending on your shipping destination and product availability.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please Note:

  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons, holidays, or promotional periods, processing times may be slightly longer.
  • You will receive a shipping confirmation email with tracking information once your order has been shipped.

2. Shipping Locations & Delivery Times

Fuzozo uses a combination of local fulfillment and international shipping to provide the best possible delivery experience.

United States & Canada Orders

Orders shipped to the United States and Canada are primarily fulfilled from our U.S. West Coast warehouse.

  • Processing Time: 1–3 business days
  • Shipping Time: 3–8 business days
  • Estimated Total Delivery Time: 4–11 business days

Local warehouse fulfillment allows us to provide faster and more reliable delivery for North American customers.

International Orders

Orders outside the United States and Canada are shipped from our international fulfillment center.

  • Processing Time: 1–3 business days
  • Shipping Time: 7–20 business days
  • Estimated Total Delivery Time: 8–23 business days

International delivery times may vary depending on the destination country, customs procedures, and local carriers.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Shipping destination
  • Product weight and package size
  • Available shipping methods

Any free shipping promotions will be displayed during checkout.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

  • Please allow 24–72 hours for tracking information to become available after shipment.
  • You can track your order through the tracking link provided in your shipping confirmation email.

If your tracking information has not updated for an extended period, please contact us at support@fuzozo.net.

5. Customs, Duties, and Taxes

For orders shipped outside the United States, customs duties, import taxes, or other fees may apply depending on your country's regulations.

  • These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
  • Fuzozo is not responsible for delays caused by customs inspections, clearance procedures, or government regulations.

6. Address Changes

Customers are responsible for providing accurate shipping information at checkout. Please carefully check:

  • Full name
  • Shipping address
  • Apartment/unit number
  • Postal code
  • Contact information

If you notice an error after placing your order, please contact us immediately at support@fuzozo.net. We will do our best to assist you.

Warning: Once an order has entered processing or has been shipped, we may not be able to modify the shipping information.

7. Lost, Delayed, or Damaged Packages

  • Delayed Packages: Please first check your tracking information and contact the shipping carrier if necessary.
  • Lost Packages: If your package is confirmed lost during transit, please contact Fuzozo. We will work with the carrier to investigate and provide an appropriate solution.
  • Damaged Packages: If your package arrives damaged, please contact us within 7 days of delivery with photos or videos of the issue.

8. Delivered but Missing Packages

According to carrier tracking information, packages marked as "Delivered" are considered successfully delivered.

Fuzozo is not responsible for packages that are:

  • Marked as delivered but stolen after delivery
  • Lost due to incorrect shipping information provided by the customer
  • Unable to be received due to customer absence

If this happens, we recommend contacting your local carrier or delivery service provider for further assistance.

9. Failed Delivery & Returned Packages

If a package cannot be delivered due to:

  • Incorrect address provided by the customer
  • Customer refusal of delivery
  • Failure to collect the package
  • Customer unavailability

Additional shipping costs may apply for reshipment. Refund requests for returned packages will be reviewed individually.

10. Order Cancellation

  • Orders may be canceled within 12 hours after purchase, provided they have not entered processing.
  • Once an order has been shipped, it cannot be canceled.

If you no longer wish to keep your order after receiving it, please refer to our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team:

Fuzozo Customer Support
Email: support@fuzozo.net
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)