Privacy

Effective Date: July 30, 2026

Last Updated: July 30, 2026

This Privacy Policy describes how Fuzozo ("Fuzozo," "we," "our," or "us") collects, uses, stores, and shares your personal information when you visit or make a purchase from https://www.fuzozo.net (the "Site"), or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information responsibly and transparently. By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Fuzozo is an online retailer offering collectible products and related merchandise intended for customers 15 years of age and older. If you have any questions about this Privacy Policy, you may contact us at:

  • Email: support@fuzozo.net
  • Website: https://www.fuzozo.net
  • Business Address: FLAT/RM 3F, BLK B, 1/F, PROFICIENT INDUSTRIAL CENTRE, 6 WANG KWUN ROAD, KOWLOON BAY

2. Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information:

Information You Provide Directly

When you make a purchase, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account login credentials
  • Purchase history
  • Customer service communications
  • Any information you voluntarily provide

Payment Information

Payments are securely processed through trusted third-party payment providers, including Shopify Payments, Shop Pay, PayPal, Stripe, or other available payment services. We do not store your complete credit card or payment information on our servers.

Information Collected Automatically

When you browse our Site, we automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information & Operating system
  • Language preferences
  • Pages viewed, time spent on pages, and products viewed
  • Shopping cart activity
  • Referral website
  • Date and time of access
  • Cookies and similar technologies

Marketing Information

If you choose to receive marketing communications, we may collect:

  • Email address
  • Marketing preferences
  • Email engagement information
  • Advertising interaction data

3. How We Use Your Information

We use your personal information for legitimate business purposes, including to:

  • Process and fulfill your orders
  • Verify payments and arrange shipping and delivery
  • Provide customer support and process returns, refunds, or exchanges
  • Create and manage customer accounts
  • Improve our products and services
  • Personalize your shopping experience
  • Detect fraud and maintain website security
  • Communicate with you regarding your orders
  • Send promotional emails where permitted by applicable law
  • Analyze website performance and customer behavior
  • Comply with legal obligations

4. Legal Basis for Processing (EEA & UK)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests
  • Your consent, where required by law

You may withdraw your consent at any time where processing is based on consent.

5. Cookies and Similar Technologies

Our Site uses cookies, pixels, tags, and similar technologies to:

  • Operate the Site
  • Remember your preferences
  • Keep your shopping cart active
  • Analyze website traffic
  • Measure advertising effectiveness
  • Improve website performance
  • Personalize content and recommendations

Some cookies are essential for the operation of the Site. Others help us understand customer behavior and improve our services. You may control cookies through your browser settings; disabling cookies may affect certain website functionality.

6. Advertising and Analytics

We may use third-party services to better understand how visitors use our Site and to provide relevant advertising. These services may include:

  • Shopify Analytics
  • Google Analytics & Google Ads
  • Meta Pixel
  • TikTok Pixel
  • Pinterest Tag
  • Klaviyo (or other email marketing platforms)

These providers may use cookies or similar technologies to collect information about your interactions with our Site. You can control advertising preferences through your browser or the applicable advertising platform.

7. Sharing Your Information

We do not sell your personal information for monetary compensation. We may share your information with trusted service providers that assist us in operating our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers and warehousing providers
  • Customer service providers
  • Marketing platforms and analytics providers
  • Fraud prevention services
  • Professional advisors
  • Government authorities, where required by applicable law

These providers are authorized to use your information only as necessary to provide services to us.

8. International Data Transfers

Because we operate globally, your information may be transferred to countries outside your country of residence. Where required by law, we implement appropriate safeguards for international data transfers, including contractual protections and other legally recognized mechanisms.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete transactions
  • Maintain customer accounts
  • Provide customer support
  • Comply with tax and accounting obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements

When information is no longer needed, it will be securely deleted or anonymized.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability
  • Opt out of certain advertising activities
  • Lodge a complaint with your local data protection authority

California residents may also have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

11. Do Not Sell or Share My Personal Information

If applicable under California law, you may request that we do not sell or share your personal information for cross-context behavioral advertising.

To submit such a request, please contact us at: support@fuzozo.net. We will respond within the timeframe required by applicable law.

12. Email Marketing

If you subscribe to our newsletter, we may send you promotional emails regarding:

  • New product launches
  • Exclusive offers
  • Events
  • Product recommendations

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly. Even if you unsubscribe from marketing communications, we may continue to send transactional emails relating to your purchases.

13. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

14. Children's Privacy

Our products and services are intended for individuals who are at least 15 years old. We do not knowingly collect personal information from children under the age of 15.

If you believe that a child under 15 has provided us with personal information, please contact us immediately so that we may delete the information as required by applicable law. Parents or legal guardians who become aware that a child has submitted personal information may contact us using the details provided below.

15. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

16. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable law. When we make material changes, we will update the "Last Updated" date shown at the top of this page. Your continued use of the Site after changes become effective constitutes your acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Brand Name: Fuzozo
  • Full Legal Company Name: ROBOPOET TECHNOLOGY HONGKONG LIMITED
  • Email: support@fuzozo.net
  • Website: https://www.fuzozo.net
  • Address: FLAT/RM 3F, BLK B, 1/F, PROFICIENT INDUSTRIAL CENTRE, 6 WANG KWUN ROAD, KOWLOON BAY